Effective Date: January 1st, 2025

Family Mediation Associates (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.familymediationassociates.com, use our services, or communicate with us.

By using our site or services, you agree to the practices described in this policy. If you do not agree, please do not use the site.

1. Who We Are

Family Mediation Associates provides professional family and divorce mediation services both in person and online. We are located at:

1635 Brighton Ave

Grover Beach, California 93433

United States

2. Information We Collect

We may collect the following categories of personal information:

- Identifiers (e.g., name, email address, phone number)

- Contact Information (e.g., billing address, mailing address)

- Transactional Information (e.g., payments for services)

- Internet/Technical Data (e.g., IP address, browser type, pages visited)

- User-Generated Content (e.g., comments, reviews, testimonials)

We collect this information when you:

- Contact us via forms

- Schedule an appointment

- Make a payment

- Use our website or interact with our content

- Subscribe to email or SMS communications

We do not knowingly collect data from children under 13 without verified parental consent.

3. How We Use Your Information

We use your personal information to:

- Provide and manage our mediation services

- Respond to inquiries and support requests

- Process payments and confirm appointments

- Send email or SMS updates

- Improve our website and services through analytics

- Comply with legal obligations

We do not use your data for automated decision-making or profiling.

4. Cookies and Tracking

We use cookies and similar technologies to:

- Track how our website is used

- Improve site performance

- Remember your preferences

Some of these cookies are set by third parties like Google Analytics. You can control cookies through your browser settings.

Do Not Track: Our site currently does not respond to browser “Do Not Track” signals.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

- Service providers (e.g., payment processors, calendar scheduling tools, email/SMS platforms)

- Legal authorities if required by law

- In connection with a business transfer (e.g., merger or acquisition)

All third parties are required to protect your information and use it only for their contracted purpose.

6. Your Rights

For California Residents (CCPA/CPRA):

You have the right to:

Request the personal information we’ve collected about you

Request deletion of your personal data (with certain exceptions)

Correct inaccurate information

Opt out of the sale or sharing of personal data (we do not sell or share)

Not be discriminated against for exercising your privacy rights

To submit a request, contact us at [email protected] or call us at (661) 805-5445.

Shine the Light (California Civil Code §1798.83):

We do not share personal information with third parties for their direct marketing.

For European Union Residents (GDPR):

You have the right to:

Access your personal data

Correct or delete your information

Object to or restrict processing

Withdraw consent at any time

Data portability

File a complaint with your local data protection authority

Our legal bases for processing your data include consent, contract performance, and legal compliance.

7. Data Retention

We retain personal information only as long as necessary for:

- Providing services

- Legal obligations (e.g., accounting, recordkeeping)

- Resolving disputes

- Information collected for marketing is kept until you unsubscribe or request deletion.

8. Data Security

We use industry-standard security measures to protect your data. This includes secure servers, data encryption, and limited access controls. However, no method of transmission is 100% secure.

9. Children’s Privacy

We do not knowingly collect information from children under 13 without parental consent. If we learn that a child under 13 has provided us personal data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here and reflected with a new Effective Date. Your continued use of the site indicates acceptance of those changes.

11. Contact Us

If you have any questions or wish to exercise your privacy rights, contact:

Family Mediation Associates

1635 Brighton Ave

Grover Beach, CA 93433

Email: [email protected]

Phone: (661) 805-5445

California residents may also contact the California Department of Consumer Affairs:

1625 North Market Blvd., Suite N 112

Sacramento, CA 95834

(800) 952-5210